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Posted: Monday, February 5, 2018 9:58 PM

Do you have
* A commitment to providing exceptional service?
* Professional expertise and a passion for what you do?
* A high level of integrity?
* An ability to work independently and collaboratively as a team member?
* Creative thinking and problem-solving skills?
* Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
AAA Club Alliance is hiring for a Unified Communication Analyst lll. Homebase is negotiable.
### Essential Functions and Responsibilities:
**Level 1:**
* Perform Tier 1 support for Unified and Telecommunications systems. Support and troubleshoot issues with CCE, AES, and MX. Maintain and support PBX and ancillary technology software, media channels and devices.
* Provide secondary support Unified and Telecommunications support during troubleshooting of all other system as needed.
* Handle Move Add and Changes, including program basic auto attendants, user setup on telephone switch, including ACD logons, voicemail, and CMS logons.
* Communicate effectively with end users regarding the status of their requests.
* Assist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling.
* Remain current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
* Assist in the training of Trainers for Telecommunications systems. Prepare Training material for Telecom systems.
* Acknowledge and abide by Information Security Policies
* Participate in PCI compliance activities as required, including providing evidence for quarterly and yearly audits
**Level 2:**
**All of level 1 plus**
* Assist in developing long-term strategies and capacity planning for meeting future Unified Communication platform needs.
* Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.
* Work independently to resolve day-to-day issues.
* Perform Tier 2 support for Unified and Telecommunications systems.
* Be the Unified Communications lead on projects
* Perform Root Cause Analysis of Unified and Telecom Incidents.
* Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
* Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
* Generate usage and network traffic reports for voice video and messaging systems
* Configure, test, maintain, monitor, and troubleshoot end user unified messaging telephony, and voice/data software products.
* Design and support unified messaging infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, video conferencing systems and messaging platforms.
* Communicate effectively with business line managers regarding the status of their department s requests
**Level 3:**
**All of level 1&2 plus**
* Assist the Unified Communications Solutions Architect in the design of systems.
* Work with Solution Architect and project teams to ensure understanding of solutions
* Assist in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system s appropriate use.
* Plan the Unified Communication strategies for company call center to ensure that efficient and effective customer interaction is achieved.
* Integrate these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.
* Integrate these systems with Business applications to enhance business functionality
* Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend and implement corrective solutions.
# Minimum Qualifications:
**Level 3:**
* Bachelor s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
* 6+ years experience in Unified Communications platforms.
* Excellent analytical skills, especially in a telecommunications field.
* Excellent oral and written communication skills with the ability to translate technical data.
* Excellent initiative and the ability to work independently.
* Excellent problem solving skills, especially in a technical environment.
* Certification in a leading telecommunications hardware/software package is required.
***Work Conditions***
* Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other communications/computer components.
* Occasional inspection of cables and wiring in floors and ceilings.
* Lifting and transporting of moderately heavy objects, such as telecommunications equipment and peripherals.
* Occasional travel between central, district and remote offices
## **Why Join AAA?**
***To the qualified candidate, we offer:***
* A competitive salary, depending on experience.
* Eligibility for Annual Bonus Plan
* Comprehensive benefit package including, but not limited to: 3+ weeks of Paid Time Off during the first year, 401(k) plan with a company match, Health & Life Insurance, Tuition Reimbursement, and a complimentary AAA Premier Membership.
*Keywords: Unified, Telecommunications, IT Jobs, AAA Jobs, Telecommunications Analyst, Unified Communication*
If you have the qualities and skills described, apply today to become a part of our growing team!
**To learn more about our company and the position, please visit****Our Company Website****.**
**To see what it is like to work at AAA Club Alliance, check out our****Day In The Life Videos****.**
AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. At AAA Club Alliance, we ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it s the company s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.
*AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V*
This Organization participates in E-Verify.
Right to Work
*Applicants have rights under Federal Employment Laws:*
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)
*Applicants have rights under State and Local Employment Laws:*
Arizona Law Prohibits Discrimination in Employment
Discrimination and Harassment in Employment are prohibited by Law
Pregnant Workers Fairness Act
Discrimination in Employment is Prohibited
*New Jersey*
New Jersey Law Prohibits Discrimination in Employment
Employment Provisions of the Pennsylvania Human Relations Act
Philadelphia Employment Discrimination
Philadelphia Ban the Box
**Job Category: **
Information Technology
* Posted 13 Days Ago
* Full time
* 6945
Associated topics: code, crm, devops, information system, it, javascript, linux, software, software developer, sqa


• Location: Central Jersey

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