Posted: Tuesday, September 12, 2017 3:49 PM
CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000:route:mile U.S. fiber network and a 360,000:route:mile international transport network. Visit CenturyLink for more information.
Job Summary 13;
The Level 1 NOC Engineer will report to the NOC Lead/Operations Manager and be responsible for providing Level 1 phone support, network monitoring, and technical support with CenturyLink to one of our largest financial customers.
Job Description 13;
:Demonstrate thorough understanding of monitoring tools
:Demonstrate understanding of customers applications and components associated with each application.
:Single point of contact for all customer communications and escalations.
:Thorough understanding of Monitoring Tools, IT standard operating procedures (SOP), work instructions (WI) and Server support documentation for Network Operations Center (NOC).
:Rack, stack and cable equipment as needed.
:Provide training and mentoring to other team members as they progress in mastering their professional skills and as they learn company and industry best practices
:A strong team player who is accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to customer, be flexible to work beyond stipulated hours
:Analyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer and Nextgen Domain Operations per escalation matrix.
:Act as first line of contact for all Trouble Ticket issues, maintain the shift log and deliver the report to customers distribution list.
:Create and follow up to change requests, incidents/Break:fixes and perform other scheduled activities within the SLA requirements.
:Interface with financial customers personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Lightower), market data providers (ICE, NSDQ, BATS), Server (HP) and storage (NetApp) to perform needed support.
:Provide input to shift reports and coordinate handover of incomplete activities to the next:shift
:Do periodic physical checks of the cages at NJ2x and NJ3 datacenters to look for anomalies in server, network and facility infrastructure.
:Coordinate and store all IT equipment with CTL shipping department.
:Maintain vendor and visitor contact lists, escort authorized visitors to the cage (with backup provided by other CenturyLink on:duty local or remote NOC personnel).
:Create tickets and coordinate server break fixes with the financial customers server maintenance vendor.
:Maintain inventory of spare parts for Network and Server equipment.
:Occasional emergency restarts of equipment in the datacenter, as needed.
:Technical knowledge and understanding of basic network design and iOS commands.
:Experienced with various monitoring tools and ability to perform basic troubleshooting
:Racking, stacking and cabling of equipment
:Excellent phone and written communication skills
:Self starter requiring to work with little or no direction
:Ability to handle multiple tasks and responsibilities
:Ability to follow through and bring closure to open incidents
:Ability to maintain professional demeanor under pressure like conditions
:Certification(s) in areas of expertise MCP, CCNA or higher
Education or Equivalent Experience:
Minimum of 2 to 4 years relevant experience in NOC/production support environment (preferably in banking/brokerage industry)
Associates or Equivalent 13;
• Location: Central Jersey, weehawken
• Post ID: 44543042 centraljersey