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Posted: Wednesday, January 24, 2018 6:13 PM

**Client Services Analyst \\- H&W Web Analyst**
If you meet the requirements of this position and want to work for a world\\-class company with a great marketplace reputation, apply today\\.
Job Responsibilities:
+ Develop effective day\\-to\\-day working relationships with the client to ensure seamless delivery on specific tasks related to Web/Portal Business Requirements Documents \\(BRDs\\)\\.
+ Lead client meetings and follow up status discussions where the subject of the meetings is review of web and communications BRDs\\.
+ Present all Business Requirements Documents \\(BRDs\\) to the client and work through requirements and review process\\.
+ Client presentation includes the following:kickoff, summarizing goals, note taking, ability to influence the conversation and outcome, and present best practices
+ Provide demos of the portal in client meetings to ensure client understanding of the product and content placement\\.
+ Overall BRD ownership of the following:
+ Utilizing standard web templates, update with client specific requirements using various reference documents such as the plan provisions document, Event Matrix, client SPDs and Terminology Document\\.
+ Maintaining client specific terminology to be agreed upon with the client at the earliest phase of kickoff\\.
+ Drafting, reviewing with client and receiving client sign off\\.
+ Reviewing signed off documents with programmers and testers\\.
+ Continuing updates to BRDs as changes are required due to client changes or programming issues\\.
+ Modifying standard communications \\(letters, emails and forms\\) according to client plan design\\.
+ Demonstrating good written communication skills including ability to modify standard participant communications into client specific text
+ Support User Acceptance Testing and Client Acceptance Testing \\(CAT\\) meetings/events\\.Provide demonstrations of products, review BRDs with team as needed, capture defects in defect management tools, work with client to resolve source of defects\\.
+ Review project schedules created by project managers and provide input to the project manager regarding deliverables and implementation timelines associated with all communications tasks\\. Help to establish a client BRD review schedule, prioritizing document reviews and signoff as appropriate to meet programming dates\\. Once baselined, provide weekly updates on completion of relevant tasks\\.
+ Provide feedback to product team regarding feasibility of implementation for new product releases or feedback from client regarding existing functionality\\.
+ Demonstrate the ability to read and make suggestions to test plans to test plan owners\\.
+ Ensure test plans cover all negative and positive conditions for each deliverable and process as appropriate\\.
+ Strong leadership skills with the ability to effectively obtain and communicate status to immediate project team and upper management\\.
+ Handle multiple demands and competing priorities with minimal direct supervision\\.
+ Work with other internal groups to prepare testing strategies to support testing events, employee communications, employee tools \\(such as the enrollment web\\), and client reporting\\.
+ Execute testing and determine root cause of defects\\.Monitor/manage client and internal escalations\\.
Additional Job Responsibilities:
May perform one or more of the following:
+ Analyzes, plans and implements process improvement \\(such as Six Sigma initiative\\) needs\\.
+ Produces new process improvement techniques and services\\.
+ Develops metrics that provide data for process management and indicators for future improvement opportunities\\.
+ Measures performance against process requirements, aligning improvement projects to close performance shortfalls\\.
+ All other duties as assigned
Essential Skills/Knowledge/Certification:
+ Minimum of 5 years of related Health & Welfare benefits administration experience\\.
+ Proven ability to lead resources and projects tasks in a given work stream such as communications or new client system configuration\\.
+ Must be client facing\\.
+ Good written and oral skills\\.
+ Must be confident in delivery with a client\\.
+ MS Office Suite \\(Word, Excel and PowerPoint\\)
Bachelors degree, required
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law\\. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation\\(s\\) by sending an e\\-mail toaccommodations@Conduent\\.com\\. Be sure to include your name, the job you are interested in, and the accommodation you are seeking\\.
**Job** Client Services
**Primary Location** United States\\-New Jersey\\-Secaucus
**Other Locations** United States\\-New Jersey\\-Cherry Hill
**Organization** Commercial Sector
**Unposting Date** Ongoing
**Req ID:** 17027542
Associated topics: business analyst, business systems, business systems analyst, client, consult, crm, information technology consultant, market, sales, support analyst


• Location: Central Jersey

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