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Posted: Monday, January 22, 2018 4:30 PM

**Benefits Call Center Representative**
**Title:** **Benefits Call Center Representative**
**Summary:** Using a computerized system, responds to customer benefit inquiries in a call center environment\\.
**Duties and Responsibilities:**
+ Responds to telephone inquiries regarding client benefits\\.
+ Responsible for the day\\-to\\-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions\\.
+ Communicates appropriate options for resolution in a timely manner\\.
+ Informs customers about services available and assesses customer needs\\.
+ Performs benefit calculations where required
+ Maintains benefits member database
+ Prepares benefit statements and year\\-end update of benefit records
+ Provides basic advice and guidance to clients or plan members
+ Assists employees in the completion of appropriate forms, calculation of benefits or premiums
+ Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives\\.
+ Monitors priority of calls and shifts escalated calls to assure resolution to problems\\.
+ Prepares standard reports to track workload, response time and quality of input\\.
+ Coaches and advises less experienced administrators
All other duties as assigned\\.
**Knowledge, Skills and Abilities:**
+ Strong Customer Service experience required
+ Must have experience working with benefit packages
+ Leadership experience preferred
+ Strong written and verbal communication
+ High School Diploma/GED required
+ College Degree preferred
**Other Minimum Requirements:**
+ Must be able to pass a Criminal Background Check
+ Must be able to pass a Drug Screening
+ Must be able to type 25 words per minute
+ Must be able to pass pre\\-employment Assessments
**If you meet the requirements of this position and want to work for a world\\-class company with a great marketplace reputation, apply today\\.**
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law\\. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation\\(s\\) by sending an e\\-mail to accommodations@Conduent\\.com \\. Be sure to include your name, the job you are interested in, and the accommodation you are seeking\\.
**Job** Benefits
**Primary Location** United States\\-New Jersey\\-Secaucus
**Organization** Commercial Sector
**Unposting Date** Ongoing
**Req ID:** 17025664
Associated topics: answer, call center, customer care representative, customer service associate, customer service representative, intern, platform support, service, technical support, telephone


• Location: Central Jersey

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