Posted: Saturday, December 23, 2017 6:13 PM
CenturyLink (NYSE:CTL) is a premier network solutions provider and trusted partner to our customers. As part of our recent acquisition of Level 3 Communications, our portfolio has expanded. More customers. More network. More locations. More opportunities for you. With a global presence in 60 countries, service to more than 350 metro areas domestically, and more than 200,000 miles of fiber; CenturyLink is going places. At CenturyLink, we believe in growth and innovation, for our customers and our employees. Discover how CenturyLink can expand your potential and take your career to new places if you're looking to join a company that celebrates diversity and creativity, with industry:leading benefits and commitment to employee advancement. We're committed to bringing great talent to our team to help us change the world. One network connection at a time.
Job Summary 13;
:We are in the process of filling open positions for the combined company following CenturyLinks acquisition of Level 3 Communications. All qualified candidates who express interest by submitting an application to an open posting will be considered. However, based on business needs, preference may be given to internal applicants on certain positions. We still welcome, and encourage, all application submissions while we continue our integration process. Internal applicants are current, active CenturyLink employees, including Level 3 employees who have transitioned to CenturyLink as part of the acquisition.
The Level 1 NOC Engineer will report to the NOC Lead/Operations Manager and be responsible for providing Level 1 phone support, network monitoring, and technical support with CenturyLink to one of our largest financial customers.
Job Description 13;
:Demonstrate thorough understanding of monitoring tools
:Demonstrate understanding of customers applications and components associated with each application.
:Single point of contact for all customer communications and escalations.
:Thorough understanding of Monitoring Tools, IT standard operating procedures (SOP), work instructions (WI) and Server support documentation for Network Operations Center (NOC).
:Rack, stack and cable equipment as needed.
:Provide training and mentoring to other team members as they progress in mastering their professional skills and as they learn company and industry best practices
:A strong team player who is accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to customer, be flexible to work beyond stipulated hours
:Analyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer and Nextgen Domain Operations per escalation matrix.
:Act as first line of contact for all Trouble Ticket issues, maintain the shift log and deliver the report to customers distribution list.
:Create and follow up to change requests, incidents/Break:fixes and perform other scheduled activities within the SLA requirements.
:Interface with financial customers personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Lightower), market data providers (ICE, NSDQ, BATS), Server (HP) and storage (NetApp) to perform needed support.
:Provide input to shift reports and coordinate handover of incomplete activities to the next:shift
:Do periodic physical checks of the cages at NJ2x and NJ3 datacenters to look for anomalies in server, network and facility infrastructure.
:Coordinate and store all IT equipment with CTL shipping department.
:Maintain vendor and visitor contact lists, escort authorized visitors to the cage (with backup provided by other CenturyLink on:duty local or remote NOC personnel).
:Create tickets and coordinate server break fixes with the financial customers server maintenance vendor.
:Maintain inventory of spare parts for Network and Server equipment.
• Location: Central Jersey, weehawken
• Post ID: 50880137 centraljersey